Refund Policy

Last updated: 22 August 2026

1. Scope

This policy applies to all coaching formats sold through Cloudberry Hub (cloudberryhub.com): the individual session (€120), the case review (€170) and the eight-week structured track (€780). It forms part of the Terms of Service.

2. Statutory withdrawal right (EU consumers)

If you are a consumer in the European Union, you have 14 days from the date of booking to withdraw without giving a reason. If you asked for the service to begin during that period, a proportionate amount for what has already been delivered may be deducted. If a session has not yet taken place, the payment is refunded in full. To withdraw, send an email stating your decision to hello@cloudberryhub.com.

3. Cancelling a single session or case review

• More than 48 hours before the session: full refund, or free rescheduling if you prefer.
• Between 24 and 48 hours before: free rescheduling once; if you prefer a refund, 50% is returned, because the preparation time is already spent.
• Less than 24 hours before, or no attendance: the session is treated as delivered and is not refundable. Genuine emergencies are considered individually and in good faith.

4. Ending the eight-week track early

You may stop at any time. Delivered sessions are charged at the single-session rate of €120 and the remainder of what you paid is refunded. Example: if you paid €780 and stop after five delivered sessions, €600 is retained and €180 is refunded. Sessions you booked and did not attend without notice count as delivered.

5. If the first session does not work for you

If after your very first paid session you feel the format is wrong for you, tell me within 7 days and that session is refunded in full, no explanation required. This applies once per client.

6. If the coach cancels

If a session cannot be held for reasons on the coach's side, you are offered a new time or a full refund of that session, at your choice. If the engagement cannot be continued at all, every undelivered session is refunded in full.

7. Technical problems

If a session is cut short by a failure on the coach's side, the lost time is made up in a follow-up call at no charge or refunded proportionally. Problems on your own connection cannot be refunded, but a short make-up call is usually offered as a courtesy.

8. How refunds are made

Refunds go back to the original payment method within 10 working days of approval. Bank or payment provider fees for the transfer, where charged, are deducted. Refunds are made in euros; any currency conversion difference is set by your bank.

9. What is not refundable

Sessions already delivered, no-shows without notice, and dissatisfaction based on the absence of a specific financial or business result — since no such result is promised at any point.

10. Complaints

Write to hello@cloudberryhub.com with your booking details and what went wrong. You receive a reply within 5 working days and a resolution proposal within 14 days.